| |
Home
Services
Coverage Area
Business Services
Residential Services
Website Hosting
Webmail
Support
FAQ
System Status
Tech Support
Contact Us
Technology
Benefits
Equipment
Frequency Information
About Wavecrazy.net
Privacy Policy
Partnership Programs
Our Team
Signup!
|
|
What is Broadband?
Wireless broadband is a fairly new technology where your connection to the Internet is made by a radio link to one of our antennas. This allows us to do some pretty amazing things. First, we aren't limited by cables like DSL or Cable Broadband; our connection to you passes through the air. Since we aren't trying to make older technology (like television cable) work for data, we can achieve incredible speeds both from the network to you, and from you out. Broadband is an always-on connection capable of providing simultaneous mixed media (phone, fax, Internet) over the same line with speeds that are substantially greater than a typical dial-up connection.
How does all this work with one computer?
Both the single and multi-computer installations begin with an antenna and indoor radio transceiver. The antenna is approximately 12 inches by 12 inches in size and will reside within the attic of your home, on an exterior wall, or atop your roof, pointed at our base station. An antenna cable (coaxial; similar to TV cable) runs from this device down into your house where it connects to the wireless transceiver. The transceiver connects to your computer via a USB cable. Your computer will need to have an USB port to connect to the transceiver. Most late model computers include USB ports. In a few simple install steps on your computer, you're surfing the web. We'll do all the work and provide all the equipment necessary.
Can I hook up my home network to your service?
Yes! You can hook up as many computers as you want to the transceiver via an Ethernet hub, switch or router. The only thing we do not permit on our residential plans are Internet-accessible network servers.
We also offer Netgear routers, switches and hubs, both wired and wireless, for your home networking needs.
Does your service use my current phone line?
With Wavecrazy.net service you can talk on the phone and surf the Internet at the same time. Wavecrazy.net will never tie up your phone line... and you don't even need a second line.
Are the radio connections harmful?
RF is a form of electromagnetic signal that can pass through the air, walls, and for short distances even you! However, the signal power for our equipment is significantly lower than a normal cellular phone! Wavecrazy Communications strives to ensure the safety of its customers.
What about privacy? Is someone watching what I do online?
Not at all. Wavecrazy Communications does not monitor nor keep logs of what individuals using the service are doing beyond total bandwidth used and time online (to track the amount of data being transferred for billing purposes, but not the activities being performed). These are used to help maintain the network only, and plan for expansion of our connections to the Internet. This also means that YOU are responsible for your own parental controls on your computer. We do not filter any access to the net and we are not responsible for any content you find on it that doesn't reside on our servers. If you wish to have inappropriate content filtered, Wavecrazy.net will be more than happy to install third-party software on your computer.
I have a laptop. Can I surf from my back porch or within your coverage area?
In most cases, users are too far away from the base antenna to be able to receive a signal via a laptop card. However, we can provide you with an inexpensive wireless access point and laptop cards you can use to connect to your Wavecrazy.net-provided broadband equipment via a router, hub or switch.
Will I lose my connection every time a bird flies by or it rains?
Absolutely not. The hardware automatically corrects and compensates for brief interruptions, so even if a bird did happen to get in the way (and it would need to be a REALLY big bird) you probably wouldn't even notice. RF is not greatly affected by weather, so feel free to surf right through the rain! (Lightning is occasionally an issue in Pennsylvania. Most externally mounted antennas will be equipped with a lightening arrestor, but we recommend you not operate your computer during lightning storms as surges through the power system may damage or destroy it.)
What is the coverage area for Wavecrazy.net service?
The Wavecrazy.net network currently covers a portion of the Lebanon, Pennsylvania area. Visit the coverage section of our website for a map of our coverage area.
How much does Wavecrazy.net cost?
Service packages begin as low as $23.00 per month for speeds beginning at 128kbps and bursting to up to 2Mbps.
How fast is Wavecrazy.net?
Wavecrazy.net wireless Internet operates at a maximum burst of up to 3Mbps up AND down. In reality, a raw data burst rate of 2.5Mbps is the maximum throughput due to wireless protocol overhead. Distance and cable length will affect maximum transfer rate. For example, if a customer is five miles away from a given tower, a possible up/down transfer rate might be 1-1.5Mbps, however if the customer is within two miles of the tower, he or she may very well attain full burst rate.
Is Wavecrazy.net compatible with all operating systems like Macintosh, Windows, Linux, Unix, OS/2 etc.?
Yes. Standard installation fees assume that your system is supported by the manufacturer's driver set. If it is not, additional hardware may be required. Any system that uses standard Ethernet will work with Wavecrazy.net. If you have questions, please feel free to contact Wavecrazy Communications.
How is Wavecrazy.net different from DSL?
Most DSL providers deliver asymmetrical services. That means you may get fast downloads, but you can only upload, or send a file at a fraction of that speed. Wavecrazy.net delivers fully symmetrical services that provide equally fast download and upload speeds. And since the WaveCrazy.net Network has already been connected to your community, we can usually install your service in a matter of a few hours or days, not weeks like some DSL services.
How is Wavecrazy.net different from a cable modem?
Wavecrazy.net provides an individual connection to the Internet, unlike cable modems that provide a shared connection between residents. With a shared connection, the more users on the network, the slower the access speeds within the building. Wavecrazy Communications manages its bandwidth to help provide consistent speeds as Internet traffic increases.
What is the installation process?
In most cases, our installers will mount a small pizzabox-type antenna on your roof, on an exterior wall, or within your attic, and run the antenna cable inside your place of business. This cable connects to a WaveCrazy.net transceiver, which is then plugged into your computer or network via an Ethernet network cable or Ethernet network cable and network hub. Alternately, a USB adapter may be used depending on the package purchased. Some plans even come with a firewall solution to help protect your business from many attacks. You will provide the Ethernet NIC card (network hubs are available from Wavecrazy Communications for a nominal charge), which is generally provided in many computers on the market today. An average install takes from one to two hours.
Is the Wavecrazy.net service secure?
We believe that the Wavecrazy.net service is as secure as any other broadband provider. Our wireless network employs FHSS technology (Frequency Hopping, Spread Spectrum), which was introduced 50 years ago by the military as a way of sending secure communications. Signals are sent out over a multiple range of frequencies at very low power, making it virtually impossible to 'listen in' on a signal. Additionally, communication across the Wavecrazy wireless network is encrypted.
|
|
![[Wavecrazy Communications - Lebanon County's Wireless Internet Provider]](images/WC-FullLogo-72dpi.png){kind=small}
